Your shopping experience matters to us. Please review our returns and exchange policy below to understand the applicable terms and process.
Read the terms and conditions published below before requesting a return or exchange.
Keep your order details available when contacting the store about an order-related concern.
Refer to the contact information provided on the website if you need further assistance.
Please read the following information carefully.
7-Day Return Policy: Contact us within 7 days of receiving your order to request a return or exchange.
Product Exchange: Eligible products can be exchanged according to our return policy.
Money Back: If an eligible return cannot be resolved through an exchange or replacement, a refund may be issued according to the applicable policy.
Damaged or Incorrect Products: Please contact us with your order details as soon as possible.
Product Condition: Returned products must meet our return eligibility requirements. Certain opened or used personal care products may not be eligible for return due to hygiene reasons, except where required by law.
For return, exchange, or refund assistance, contact us at 0306-8777477.
Website: Kojic.com.pk